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Home Contact Us Site Map العربية	Hashemite Kingdom Of Jordan General Directorate of Civil defence

Satisfaction of service recipients

First: General information

Name: (optional)

Phone No: (optional)

Governorate

Sex

Age

Educational Level

Nationality

Recipient status

Email Address

Second :- Type of the provided service:

Dealing with accidants Firefighting Ambulance service Rescue	Import request for safety articles	Accreditation request for safety articles companies

Establishing request for gas agencies and petroleum stations	Certificate of Occupancy / Professions permits	Engineering layout audit

Certified copy of an accident report	Training on general Civil Defence duties	Educational programs execution

Third:- Recipients satisfaction of the offered service

I know where the nearest civil defence station to my house is.	Yes No
I know where the nearest civil defence station to my work is.	Yes No
I know the emergency phone number of civil defence.	Yes No

General

#	Item	Strongly Agree	Agree	neutral	don’t agree	strongly don’t agree
1	Civil defence work is necessary to the community.
2	I think that working at the Civil Defence endangers the staff when dealing with accidents..
3	I take the civil defence instructions seriously .
4	I feel the team spirit among Civil defence staff.
5	The Directorate Facilities (offices, fields, buildings) are well organized .
6	The Guide Panels for all Facilities are clear.
7	Printing, scanning…etc. services are presented.
8	You can have sufficient information through Civil defence site .
9	The Civil defence media contributed in raising Preventive awareness.

Service

#	Item	Strongly Agree	Agree	neutral	don’t agree	strongly don’t agree
1	The response of the civil defence was not fast even though they knew the site .
2	It takes much time to finish the paper work.
3	Signs that explain instructions are clear.
4	The used forms are clear and simple.
5	The fees are reasonable.
6	Satisfaction of the served services.
7	The usage of computers makes it fast and easy to finish work.

Service

#	Item	Strongly Agree	Agree	neutral	don’t agree	strongly don’t agree
1	Civil defence staffs are professionals in dealing with accidents.
2	Civil defence staffs clearly know the regulations and instructions.
3	The way in which the civil defence men deal with citizens is satisfying.
4	There are mistakes in the paper work/ there is accuracy in the finished services.
5	The identification card of the employee is clear and readable.
6	There is a mechanism of suggestions and complains.
7	The complains are dealt with competently.

Four:- Other remarks

Please write down any remark that wasn’t answered or any suggestion to activate the role of The General Directorate of Civil Defense towards the Jordanian community.


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