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العربية
Hashemite Kingdom Of Jordan
General Directorate of Civil defence
Satisfaction of service recipients
First: General information
Name: (optional)
Phone No: (optional)
Governorate
Sex
Male
Female
Age
Less than 20 years
from 20-39 years
more than 40 years
Educational Level
less than high school
high school
university degree
master, PhD
Nationality
Jordanian
non Jordanian
Recipient status
Governmental employee
private sector employee
individuals
other
Email Address
Second :- Type of the provided service:
Dealing with accidants
Firefighting
Ambulance service
Rescue
Import request for safety articles
Accreditation request for safety articles companies
Establishing request for gas agencies and petroleum stations
Certificate of Occupancy / Professions permits
Engineering layout audit
Certified copy of an accident report
Training on general Civil Defence duties
Educational programs execution
Third:- Recipients satisfaction of the offered service
I know where the nearest civil defence station to my house is.
Yes
No
I know where the nearest civil defence station to my work is.
Yes
No
I know the emergency phone number of civil defence.
Yes
No
General
#
Item
Strongly Agree
Agree
neutral
don’t agree
strongly don’t agree
1
Civil defence work is necessary to the community.
2
I think that working at the Civil Defence endangers the staff when dealing with accidents..
3
I take the civil defence instructions seriously .
4
I feel the team spirit among Civil defence staff.
5
The Directorate Facilities (offices, fields, buildings) are well organized .
6
The Guide Panels for all Facilities are clear.
7
Printing, scanning…etc. services are presented.
8
You can have sufficient information through Civil defence site .
9
The Civil defence media contributed in raising Preventive awareness.
Service
#
Item
Strongly Agree
Agree
neutral
don’t agree
strongly don’t agree
1
The response of the civil defence was not fast even though they knew the site .
2
It takes much time to finish the paper work.
3
Signs that explain instructions are clear.
4
The used forms are clear and simple.
5
The fees are reasonable.
6
Satisfaction of the served services.
7
The usage of computers makes it fast and easy to finish work.
Service
#
Item
Strongly Agree
Agree
neutral
don’t agree
strongly don’t agree
1
Civil defence staffs are professionals in dealing with accidents.
2
Civil defence staffs clearly know the regulations and instructions.
3
The way in which the civil defence men deal with citizens is satisfying.
4
There are mistakes in the paper work/ there is accuracy in the finished services.
5
The identification card of the employee is clear and readable.
6
There is a mechanism of suggestions and complains.
7
The complains are dealt with competently.
Four:- Other remarks
Please write down any remark that wasn’t answered or any suggestion to activate the role of The General Directorate of Civil Defense towards the Jordanian community.
Enter the above text
Introduction to Jordan Civil Defence
Civil defence in brief
Organizational Structure
Honor plate responsibility
Legislation
Illuminated dates
Martyrs of Civil Defence
Specialized Departments
Communications and IT Dept
Building and Maintenance Dept
Studies ,Research and Development Dept
Ambulance Dept
Rescue and Support Directorates
Department of Prevention and Self-Protection
Disaster Dept
Laboratories and Hazardous Materials Dept
Planning and Organization Dept
Department of Information and Preventive Education
Operations Dept
Training Dept
Fire and Rescue Dept
Department of Legal Affairs
Search and rescue team
Training Centers and Institutes
Prince Hussein bin Abdullah II Academy For civil protection
Collage Of Civil Defence
Traning Centers and Intitutes
Language Center
Vehicles, Equipment, and Fitting
Civil Defense Volunteerism
Family and Child Corner
Frequently Asks Questions
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