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Hashemite Kingdom Of Jordan
General Directorate of Civil defence

Questionnaire survey of the beneficiary on the mechanism of dealing with complaints and suggestions in the General Directorate of Civil Defence

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Dear citizens

Out of keenness of the General Directorate of Civil Defence to provide the best services to citizens and to identify their needs and aspirations, please complete this Questionnaire with credibility and transparency in order for us to improve the mechanism of complaints and suggestions in the General Directorate of Civil Defence , knowing that all completed data will be dealt with confidentially ..

General: Please choose

N Item Answer
1 Gender Male Female
2 Age 20-30 30-40 41 and above
3 Qualification Pre-high school high school or diploma university degree

Firstly: knowledge
Are you aware of the procedures of complaints and suggestions in the General Directorate of Civil Defence? 1
Yes       No
In order to submit a complaint or suggestion you need to know the system of complaints and suggestions in General Directorate of Civil Defence 2
Strongly agree      Agree      neutral       Disagree     strongly disagree  

Secondly: complaints channels (method)
You knew the system of complaints and suggestions through (you can choose more than one answer) 1
Complaints and suggestions box              Civil defence website              The phone
Other government websites                    Lectures and seminars            The media                      Fax Central Complaints Management Unit (CMU) Ministry of Public Sector Development
Central Complaints Management Unit (CMU) Ministry of Public Sector Development 2
 
What kind of service did you receive and submitted a complaint or suggestion of it? 3
Operations                                services                            administrative                             other  
How did you submit the complaint and the suggestion ? 4
Complaints and suggestions box The website The phone Fax Central complaints management unit (CMU) Ministry of Public Sector Development                   Another method  

Thirdly : measuring the effectiveness of methodology
Complaints and suggestions have been dealt  clearly and fairly   1
Strongly agree      Agree      neutral       disagree      strongly disagree
It is appropriate to specify a time to respond to the submitted complaint or suggestion 2
Strongly agree      agree       neutral       disagree      strongly disagree  

Fourthly : satisfaction
Your satisfaction level about the mechanism of submitting the complaints and suggestions in general 1
Excellent                  very good                       good                       fair
Your satisfaction level about the procedures of submitting the complaints and suggestions in general 2
Excellent                  very good                      good                       fair  
Your satisfaction level about the available means of submitting the complaints and suggestions in general 3
Excellent                 very good                      good                      fair  

Fifthly :Suggestions and comments
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