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العربية
Hashemite Kingdom Of Jordan
General Directorate of Civil defence
Questionnaire survey of the beneficiary on the mechanism of dealing with complaints and suggestions in the General Directorate of Civil Defence
___________________________________
Dear citizens
Out of keenness of the General Directorate of Civil Defence to provide the best services to citizens and to identify their needs and aspirations, please complete this Questionnaire with credibility and transparency in order for us to improve the mechanism of complaints and suggestions in the General Directorate of Civil Defence , knowing that all completed data will be dealt with confidentially ..
General: Please choose
N
Item
Answer
1
Gender
Male
Female
2
Age
20-30
30-40
41 and above
3
Qualification
Pre-high school
high school or diploma
university degree
Firstly: knowledge
Are you aware of the procedures of complaints and suggestions in the General Directorate of Civil Defence?
1
Yes
No
In order to submit a complaint or suggestion you need to know the system of complaints and suggestions in General Directorate of Civil Defence
2
Strongly agree
Agree
neutral
Disagree
strongly disagree
Secondly: complaints channels (method)
You knew the system of complaints and suggestions through (you can choose more than one answer)
1
Complaints and suggestions box
Civil defence website
The phone
Other government websites
Lectures and seminars
The media
Fax
Central Complaints Management Unit (CMU) Ministry of Public Sector Development
Central Complaints Management Unit (CMU) Ministry of Public Sector Development
2
What kind of service did you receive and submitted a complaint or suggestion of it?
3
Operations
services
administrative
other
How did you submit the complaint and the suggestion ?
4
Complaints and suggestions box
The website
The phone
Fax
Central complaints management unit (CMU) Ministry of Public Sector Development
Another method
Thirdly : measuring the effectiveness of methodology
Complaints and suggestions have been dealt
clearly and fairly
1
Strongly agree
Agree
neutral
disagree
strongly disagree
It is appropriate to specify a time to respond to the submitted complaint or suggestion
2
Strongly agree
agree
neutral
disagree
strongly disagree
Fourthly : satisfaction
Your satisfaction level about the mechanism of submitting the complaints and suggestions in general
1
Excellent
very good
good
fair
Your satisfaction level about the procedures of submitting the complaints and suggestions in general
2
Excellent
very good
good
fair
Your satisfaction level about the available means of submitting the complaints and suggestions in general
3
Excellent
very good
good
fair
Fifthly :Suggestions and comments
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